Privacy Policy

Privacy Policy

This Privacy Policy describes how Luxmart (URL at luxmart.ca), and all associated websites, subsidiaries, affiliates, minisite collects and subsequently uses the information on the Website (see Terms and Conditions).

Collection and Use of Information

Luxmart has a right to collect and store information sent to us by your computer, mobile device, or any other electronic means that you use to access to the Website. This applies to both registered users and guests. Luxmart collects data with regards to pages users had visited during the browsing session, your device’s IP address during each access as well as other device-related information, such as the browser type, operating system, web log data, and mobile network used for the visit.

We also store registered user data, such as billing and shipping information, purchase history, payment method and more. We recommend our registered users to save the login information you received from the Website in a safe location to avoid unauthorized logins from your account.

We will also store any personal information that you choose to provide us with, such as your name, gender, date of birth, occupation, phone, email address, marital status, interests and other details. None of those will be shared with any third parties and are only collected in order to supply you with a personalized shopping experience and personally tailored special offers. Luxmart will not sell, share, or rent any of this information to any other organization or individual.

User Registration - Orders and Auctions

Luxmart will requests information from users who wish to register on the Website, and on order forms when placing a purchase. This information may and sometimes will include requests for contact and payment method information for purposes of billing and shipping, as well as contacting you if any additional nuances need to be cleared. 

Browser Cookies

We use cookies. A cookie is a file or a piece of data stored on the user's hard drive containing information about the user. Luxmart may use cookies to facilitate customer use of the Website, making your browsing easier, and creating a seamless shopping experience. By setting a cookie on the web site, the user needs to log in using a password only once, thereby saving your valuable time when accessing the Website. Users can reject cookies, and still browse the web site, only then their access will be limited in some areas, and the use of a password will be required at every login. Cookies also allow Luxmart to track and identify the interests of users, thus creating a more personal shopping experience.

Log Files

We use IP addresses and other info to analyze trends, administer the web site, track users' movements and preferences, and generally gather broad demographic information for our commercial use and to provide a better experience to you.

Sharing Information: Luxmart will share aggregated demographic (not personal) information with partners and advertisers, to be used in our advertising campaigns only. This information is not linked to any personal information that can identify any individual person separately.

Luxmart employs external shipping service to dispatch customer orders, as well as a credit card processing service to bill users for purchased goods. These companies do not keep, share, store, or use personally identifiable information for any other purpose than the one designated in their employment by us.

Luxmart often joins efforts or partners with other parties to provide specific services. When users sign up for these services, we share the contact information necessary for the third-party to provide these services or goods. The third-party is not allowed to use personally identifiable information except for the purpose of providing these services.

Surveys and Contests

From time to time, our Website will request information from users who participate in surveys and contests. Your participation in these surveys or contests is completely voluntary, and does not affect your status or give anyone special treatment, other than access to the survey and contest itself, and the special offers that may be presented there. Entering the survey or contest indicates that they are willing to provide the requested information. This may include contact information, and demographic information. Contact information is needed in order to notify winners. Survey information will be used to monitor and facilitate customer use of the web site and improve overall customer satisfaction.

Information Security

The luxmart.ca Website and the company that operates it takes every precaution to protect all collected user data. When you submit sensitive information via the web site, it is protected both online and offline, by digital means and law.

Payment method information such as credit or debit card numbers and expiry dates is encrypted and protected the latest encryption software. Order forms and other protected sections of the site are protected from bots, crawlers or unauthorized user access.

In addition to online protections, Luxmart also does everything possible to protect your information offline. All access to user information is kept in the company’s central office, with a strict list of hand-picked employees having access to it. Those computers are password protected and the password lock will activate whenever the employee leaves his or her desk. A re-entering of the password lock is necessary to regain access to the interface.

Updating Personal Information

If there are changes to a user's personally identifiable information (such as billing or shipping address), or if a user no longer desires Luxmart’s service and wishes to withdraw their Website registration, the company will provide a way of correcting, updating or removing that user's personal information from our database.

Your information is safe with us.

Thank you for shopping at Luxmart.

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